Privacy Policy

This privacy policy explains how we collect, use and protect your personal information when you visit www.andreahenderson.co.uk or order any products.

This privacy policy only applies to Andrea Henderson Couture Accessories and does not apply to any third parties that we neither own or control.

The information we will collect from you.

To enable us to create your order, you will need to provide us with certain information, such as your name, email address, postal address as well as the details of the product and any additional requirements that you’re ordering. You may also provide us with additional personal information especially for bespoke orders with any additional personalisation.

We will collect your data on the website in the checkout section to enable you to place an order.

We will also collect your information via contact forms that enable you to sign up to receive email marketing updates or contact us.

We are only able to collect personal data directly from you and do not collect information from third parties without your permission.

Why we need to collect your personal information.

We need your basic personal information in order to communicate with you by telephone or email and to despatch your order to you successfully.

If you actively ‘opt in’ to receive emails or marketing communications we will use your details to send you relevant updates. You can of course, ‘opt out’ to stop receiving these at any time you choose by emailing info@andreahenderson.co.uk

We may use information to improve our products and services or customise the website to suit your interests more effectively.

Sharing and disclosing information?

We do not share your personal information without your permission. We will always gain written consent at times where we would like to share any information relating to you or your purchases where we feel this will help promote our products and business, such as reviews and other types of feedback.

Other reasons that may require us to retain and share information outside of our control –

Legal Compliance – There may be instances where we are required by law to collect, use, retain or share your information. This could include but is not limited to legal process or government requests, to prevent or investigate fraud, other illegal activity, or to protect the rights and safety of our clients and others.

Record keeping – We will retain personal information as long as is reasonably necessary to provide our services to you as well as ensure we comply with UK regulations to store business data for a set time (Up to 7 years depending on the data).  

We will not sell any information.

Legal basis for processing your personal information.

There are a number or legal bases with which we must comply and am therefore required to collect, use and share your information.

  • To provide you with goods and services, provide help and advice and resolve any disputes.
  • To provide you with marketing updates where you have given consent and actively ‘opted in’.
  • To comply with any legal obligation, legal claim.
  • To comply with relevant information on purchases and sales in line with UK tax law.
  • In keeping with our legitimate interest to provide you with the goods and/or services you have purchased.
What are your rights concerning your personal information?

You as a consumer have a number of rights regarding your personal information and how it is collected, used and shared.

You have the right to access and have a copy of the information we hold about you.

You have the right to amend, restrict or request deletion of the information we hold about you. This is unless there is a legitimate reason that certain information must be stored for legal reasons. If you would like the information we hold about you amended, restricted or deleted you can contact me at info@andreahenderson.co.uk

You have the right to complain to your local data protection agency where you feel we have not processed your data correctly.

How to contact us?

If you have any questions or concerns, you may email at: info@andreahenderson.co.uk

Alternately, you may write to us at:

Andrea Henderson Couture Accessories, Gemini House, Linford Wood, Milton Keynes, MK14 6LS

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